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Privacy Policy

Effective Date: 04/22/2025

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CozyBean (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What Personal Information We Collect

We collect only the personal information necessary to provide our services and fulfill your orders, including:

  • Contact details (name, email address, phone number, mailing address)

  • Order details (products purchased, payment method)

  • Account or communication info (if you sign up for emails or reach out to us)

  • Device and usage data (through cookies or analytics tools, e.g., your IP address, browser type)

2. Why We Collect It

We collect your personal information to:

  • Process and fulfill orders

  • Communicate with you about your purchase or account

  • Provide customer service

  • Send you promotional content (with your consent)

  • Analyze website traffic and improve user experience

  • Comply with legal and regulatory requirements

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the details below.

4. Sharing of Personal Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., payment processors, delivery services, marketing and analytics platforms) who are contractually obligated to protect your information

  • Law enforcement or regulatory bodies when required to comply with legal obligations

5. Your Rights

As a Canadian resident, you have the right to:

  • Access your personal information

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for certain uses of your data

  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated

To exercise these rights, please contact us at the address below.

6. Retention and Storage

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Your data may be stored securely in Canada or in jurisdictions with adequate protections.

7. Cookies and Online Tracking

We use cookies and similar technologies to:

  • Enable website functionality (e.g., cart and checkout)

  • Understand visitor behavior for analytics and improvements

  • Offer personalized content or promotions

You can manage your cookie preferences through your browser settings.

8. Data Security

We take appropriate physical, technological, and organizational measures to safeguard your personal information from unauthorized access, loss, misuse, or disclosure.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date. Your continued use of our services constitutes your agreement to any changes.

11. Contact Us

If you have questions about this policy, want to update your information, or wish to withdraw consent, please contact us at:

Email: info@shopcozybean.com

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