If you have any questions or need assistance, you can reach us by email at info@shopcozybean.com.

Once an order is placed, it cannot be modified or canceled. Please double-check your order details before submitting.

Yes! You can purchase CozyBean gift cards on our website. They can be used toward any purchase.

We accept Visa, MasterCard, American Express, Apple Pay, and Google Pay.

We accept returns of unused items within 7 days of delivery. Due to the nature of the product, we cannot accept returns for items that have been heated or used. Please refer to our Returns and Refund Policy for more details.

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping service to ensure your return reaches us safely.

CozyBean retains heat for approximately 20 minutes at full warmth and can stay warm for up to 1 hour. To extend the heat duration, you can use CozyBean with a pillow or under a blanket. Please note that the ambient temperature can affect heat retention — for example, using it outside in cold winter conditions may cause it to lose heat more quickly.

Roll up the room-temperature CozyBean lengthwise and shape it into a compact, circular form before placing it on a clean, dry, microwave-safe plate in the center of the turntable. Ensure the CozyBean does not touch the microwave’s walls or ceiling and that the turntable spins freely while heating. Start with 3:00 minutes. Check the temperature carefully before applying it to your skin. If more heat is needed, let it cool fully before reheating in 30-second increments (e.g., next time, try 3:30) Enjoy your CozyBean.

CozyBean is made from 100% brushed cotton flannel, offering a soft and comfortable feel that enhances the overall experience of relaxation.

Yes! CozyBean is designed with safety in mind and is one of the safest heating methods for a peaceful night’s sleep. It uses controlled, gentle heating that gradually cools, so you can rest assured it’s safe for overnight use.

Place your CozyBean in a clean, reusable plastic bag and store it in the freezer for at least 4 hours before use. Before applying, ensure the temperature is comfortable against your skin.

CozyBean is filled with a natural blend of soybeans and flaxseed, providing a soothing, even heat. This filling helps retain warmth longer and is a great natural alternative to synthetic fillers.

CozyBean is spot-clean only. Please do not submerge it in water or machine wash it.

CozyBean is a premium microwaveable heating pad designed to provide full body comfort and relaxation. With individual pockets and its generous size, it's the perfect solution for warming up during colder months or soothing discomfort.

Currently, we only ship within Canada.

Each CozyBean is thoughtfully made to order, which means we take 2–3 business days to carefully prepare your item before shipping. Once it's ready, delivery times are as follows: Ontario: 2–5 business days Rest of Canada: 3–8 business days We appreciate your patience as we craft each CozyBean with care!

Shipping within Ontario is a flat rate of $15 CAD, and shipping to the rest of Canada is a flat rate of $20 CAD. Orders over $100 CAD qualify for free shipping.